POP: LAX – Emergency Maintenance 2/12/2010 @ 2200 PST
February 12th, 2010 posted in Network StatusOur upstream provider will be doing emergency maintenance to replace a Line Card that is failing in their Core Router. This will bring the LAX POP down for approximately 1 hour.
LAX will automatically be removed from the anycast Network and all traffic will be re-routed to the next closest city. No downtime is expected however there will be additional latency for clients that would have normally hit the LAX datacenter.
Featured Updates:
Today, the Control Panel v1.3 is released. Among the new features:
- Multi Hostname in Pull Zones – as directed by yslow, we now allow easy addition hostnames on the same Pull Zone.
- Reporting Updates – added a reporting dashboard, more links to Zone stats
- New FAQs – We’ve started a new wiki for FAQs that we will
- U/I Refinements – added inline editing, VOD Portal Page, Push Zone Portal Page
- More:- Bug fixes and Improvements (listed below)
Multi Hostname in Pull & Push Zones
According to Yahoo’s “Best Practices for Speeding Up Your Website”, splitting components allows you to maximize parallel downloads. Make sure you’re using not more than 2-4 domains because of the DNS lookup penalty. For example, you can host your HTML and dynamic content on www.example.org and split static components between static1.example.org and static2.example.org
For more information check “Maximizing Parallel Downloads in the Carpool Lane” by Tenni Theurer and Patty Chi.
Here is a screenshot of the new feature in your control panel. To get to this, click on any Pull Zone you’ve created from the Dashboard:
Reporting Updates
There is a new reporting dashboard that gives you an overview of all your zones, or an individual zone by any date range. Here is a screenshot of the new Reporting Dashboard:
Also available on the Main dashboard is a button for “reports” which allows you to jump right into a customized reporting dashboard for each individual zone:
There are a series of U/I refinements, particularly in and around managing individual Pull Zones and VOD Zones. There are now more clear instructions on how to connect, zone specific stats and a spot to manage multiple CNames (as mentioned above). Here is a screenshot of the Manage Pull Zone page:
FAQs:
We’ve launched a new FAQs section.
To get to it, click on “Support” from the main navigation in your control panel.
Please feel free to post any FAQs in the comments of this blog, and we will ad them.
Full Lists of fixes and improvements:
* Reporting page to be reformatted to have graphs again
* Edit Pull Zone Redesign (Added inline edits)
* VOD Zone Creation Instructions Update (added more info popup)
* Better Error Messaging on Pull Zone Creation
* All zone names must be 16char or less
* U/I Changes – remove multicolored “Push” “Pull”, etc buttons from the main listings
* Navigation now only has the current headings options
* Put more instructions in Push Bucket Help (added more info popup)
* Put in new FAQs
* Removed the text “Navigation Menu” from the top left menu
* Made rows clickable on zone lists
* Better graphs (now shows more accurate stats and “knows” days with 0 data)
* Added failed login email sending
* Show invited users
* Add Push Zone and VOD Zone “Portal” Pages
* Live Zone Stats
Version 1.3 couldn’t have been done with out your feedback. Please keep it coming and we will do our best to get your feature requests into version 1.4.
Cheers!
Featured Updates:
Today, the Control Panel v1.2 is released. Among the new features:
- Faster API/Web Interface: Cache Clearing and Zone Provisioning
- Visual Cache Clearing: right from the Dashboard
- Enhanced Security: Against Brute Force Control Panel Login Attacks
- More: Bug fixes and Improvements (listed below)
Faster API/Web Interface:
Previously, when provisioning new Content Zones or Clearing Cache (from the API or the Control Panel Interface), we had been using a single threaded process to connect to each PoP to control it. This has been re-engineered to be multi-threaded. Therefore, the time to perform each action would be the time for:
- Edge Location 1 – wait for successful response + Edge Location 2 -wait for successful response+ …. Edge Location 9 – report success back to browser/API.
With version 1.2, we are now doing a multi-threaded process. This will speed up control panel and API speeds buy upto 9x. It works like the following:
- Connect to All Edges at once – wait for responses- report success back to browser/API.
The response is sent back as fast as the PoP that takes the longest. This will make the API and Control Panel usage more real time.
Clearing Cache right from the Dashboard:
One of the biggest inconveniences in using a CDN for a Pull Zone is managing Cache. Because of how large cache can become, how I/O intensive it is managing cache on production servers and because of having numerous copies of the cache – we’ve found it hasn’t been obvious in how to make this process easy – until now. We are starting to release tools (and expect more) to more easily manage cache. You will now find a visual Purge Cache tool which allows you to easily purge a Zones most frequently accessed files in the “Files” tab of the Dashboard and the “Manage Pull Zone” page:
We continue to listen and strive to make your CDN experience more fluid and think this feature is a step in the right direction. Expect more features like this and never hesitate to send us feedback on Cache Purging ideas.
Enhanced Security
Security and reliability are a huge part of our product offering. Besides hardening our Edge delivery platform, we are focused on enhancing your security with the Control Panel. In a previous release, we’ve created password strength meters on all important accounts. In this version, we are doing more security checks for passwords and protection against brute force attacks. If someone logs into your account 5 times with the wrong password, the account will be locked and you will be notified.

Your account will unlock automatically after 1 hour. If, in the meantime, you need to access your Control Panel – you can always contact our team for an immediate unlock after you verify ownership of the account.
Other Bug Fixes:
- Updating Zones does not require all fields, just the ones that are being edited
- Fixed footer breaking when viewing email
- Removed the form from push zone creation page
Other Improvements:
- Made it possible to highlight text on zone pages
- Additional backend logging
- Audit trail for all actions performed in Control Panel
- Don’t capitalize the 1st letter of zone names for browser compatibility
- Show hits on Dashboard
- Added “Label” for content Zones
- Show hits for the month on Dashboard
- Created a “Re-Lookup Origin IP” button for Pull Zones
- Provisioning is now multi-threaded for quicker setup of zones
- Improved the error notification when creating Pull Zones
Other New Features:
- Brute force protection
- Implemented banned password list for extra security
A Big “Thank You” to all customers that have been giving us great feedback and to the team responsible for the release: Bryan, Billy, Don, Stephen & David and a special thank to Jan.
Bug Fixes:
- Fixed sorting by hits in Dashboard U/I
- Fixed the Zend Error on Unique IP per day report
- Fixed the display of Service Updates
Improvements:
- Fixed Side Bar Navigation
- Moved API ID to its own column
- Changed A record string to CNAME record string
- If a password change fails it now displays reason
- Added Password strength meter to all locations requiring a password
- Made the images for different zone types on dashboard all the same size
- Added version string to the footer
- Changed the file listing for popular files to the new U/I style
- Removed all instances of Origin IP from the Control Panel. Instead a warning will be displayed if the origin IP differs from what we have on file asking you to change it.
Control Panel 1.1.3 Update
January 5th, 2010 posted in NewsBug Fixes:
- Fixed issue that caused origin IP to show as 0.0.0.0 on Zone info
- Fixed issue where Javascript errored on dashboard when zones table is empty
- Fixed issue that caused a fatal error to be displayed when adding a user with an email that was already in the database
Improvements:
- Additional logging added for fatal errors
- Made sure that the lost password function did not appear to work for accounts that were not there
- Added additional content when user activates your account
Wowza Server Upgrade 12/30/2009
December 30th, 2009 posted in Service UpgradesWe have updated to Wowza Server 2.0! This allows you to move BEYOND just flash streaming!
Effective immediately you will be able to start streaming using the H.264 codec. This allows you to stream to:
- Apple iPhone and iPod touch
- Microsoft Silverlight
- Apple QuickTime and other RTSP clients
- Set-top boxes
As always if you have any questions or issues drop us an email at support@netdna.com and we will address them as soon as possible!
Partial Outage
December 18th, 2009 posted in NewsSome customers may have noticed a partial outage between 5:40PM PST and 5:46PM PST. This was due to a routing issue with our upstream which has been rectified.
We apologize for the inconvenience.
Follow up to 1.1 – Release 1.1.1
December 17th, 2009 posted in NewsWe’re following up with a few small fixes and updates from last night’s release. Enjoy!
Bug Fixes:
- Fixed CSS Bugs
- Fixed issue with display emails when none had been sent
- Fixed issue with Service Updates not showing “-” correctly
- Added note that we no longer support directly purging, we purge entire cache.
- Fixed errors with table headers for reports
- Fixed invite user Agreement URL
- Fixed issue with Cities Graph when large values were used
Improvements:
- Changed default caching time to 24hrs
- Changed some text for Payments
- Added a “Buy Button” to the main account page
New Control Panel / API – Release 1.1
December 16th, 2009 posted in API, Control Panel, Service UpgradesI’m proud to announce the team here has been burning the midnight oil to get version 1.1 of the software out.
Great work Bryan, Don, Billy, Steve, David and Vlad! Thank you as well to all the beta testers.
- New User Interface
- Dashboard widgets
- Sidebar with Summaries
- New Zone listing on the Dashboard – Zones are identified by their custom domains for easier access.
- Added Network Map
- Pull Zone Functionality Change
- Replaced directory purge with “Purge All” cache on Edge Servers
- Pull Zones now respect Control Headers
- Billing integration inside of the Control Panel
- Ability to prepay for bandwidth via Credit card or Paypal
- Edit billing info that is on file
- View old invoices and all emails we send out
- Added service updates inside of Control Panel
- API
- Ability to assign API keys to individual zones
- Bug Fixes
- Added additional error checking for Invite User
- Added message to Internet Explorer 6 and below users that the Control Panel will not work fully for them.
- API Key shows the Key ID as well as the Hash
- Displays correct error when Adobe Flash is not installed
- Live Zones now directs you to contact support for more information as they are not live inside of the Control Panel yet
- Fixed issues where change password would not work
- Edge Server Software v1.1 (Was rolled out the first and second weeks of December)
- Edges do not need to reload when changes are made
- gets rid of any chance for a split-second outage
- Ability to purge all cache (and removed directory cache) that the Edge servers hold
- Automatic buffering of large files in Pull Zones on downloads of large files
- Pull Zones will respect and honor backend Cache-Control Headers
- Set the ground work for supporting multiple Custom Domain names (to be released in Control Panel 1.2)
- Edges do not need to reload when changes are made
Our team is on call through out the evening. Please reach out to us if you need anything.
Control Panel / API issue (resolved)
November 26th, 2009 posted in Network Status8:30AM PST – Happy Thanksgiving. Unfortunately, there is an issue with logging into the control panel and some functions for the API. Sorry for the inconvenience. We are checking on it.
More updates to come shortly…
Update: 9:12AM PST- Engineers are still checking
Update: 9:34AM PST – this is resolved. The root cause is human error. We are adding some safeguards to make sure it doesn’t happen again. Happy Thanksgiving.




